All orders are shipped within 7-14 days of you placing the order using USPS eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 10 to 15 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one of them has available stock and is closest to your destination.

 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from one of our many domestic & international warehouses and they will ensure you receive your order as fast as possible! Due to high demand on our offers, please allow 1-2 weeks at max for delivery to the United States, Canada, United Kingdom, New Zealand, and all European Union Countries. Other countries can take an estimated 2-4 weeks (varies depending on product) due to international shipping and custom procedures.

WHAT HAPPENS IF I DIDN’T RECEIVE MY ORDER?

Please reach out at author@ksdiggs.com immediately and let us know what’s going on. We want to have one last chance to make it right for you.

Private Consultation
Some authors just want to talk things over. Have an idea for a children's book and don't know where to begin? A short call can cover a lot and make sure you're on the right path with your book.
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