Frequently asked Questions
What is the processing and shipping time for the books?
Orders are typically processed 24 to 72 hours after business day reciept. Processing times may take londer on weekends and holidays. Shipping time for the books can vary depending on your location. For the most accurate information, please refer the tracking number received after your order.
What is the difference between "Where Hands Go: An Introduction to Safe and Unsafe Touch" and "Where Hands Go: An Introduction to Safe and Unsafe Touch (Boy)"?
Both books have the same content and aim to educate children about safe and unsafe touch. The only difference is in the illustrations, where one book depicts a girl and the other depicts a boy. This is to ensure that all children can identify with the characters and understand the important messages about body safety and consent.
What is your refund policy?
Here is a link to our refund policy.
Do you accept bulk orders?
Yes, we absolutely do! Orders over 25 books are considered bulk and are eligible for discount.For information on bulk orders, please email author@ksdiggs.com. We would be happy to assist you with your needs.
Do you partner with nonprofits or other community organizations?
We are open to partnerships and collaborations that align with our mission. For more information, please contact us directly at author@ksdiggs.com
Do you offer school visits or author talks?
Yes, please visit the author visit tab for more information.
What is the difference between Body Safety Bundle I and Body Safety Bundle II?
The contents of Body Safety Bundle I and II may differ. For detailed information on what each bundle includes, please refer to the product descriptions on our website or contact our customer service.
Please note that these are potential responses and may not accurately reflect the policies or offerings of ksdiggs.com. For the most accurate information, please contact the website or author directly.
Can I track my order?
Typically, once an order has been shipped, you should receive a tracking number. If you have not received one or if you're having trouble tracking your order, please contact our customer service for assistance.
Do you ship internationally?
For information on international shipping, please refer to our shipping policy on the website or contact our customer service.
Can I change or cancel my order after it has been placed?
The ability to change or cancel an order may depend on the status of the order. Please contact our customer service as soon as possible if you need to make changes or cancel your order.
What should I do if I received a damaged item?
If you received a damaged item, please contact our customer service immediately. We will guide you through the process of returning the damaged item and receiving a replacement.
How can I get in touch for press or media inquiries?
For press or media inquiries, please use the contact form on our website or email us at author@ksdiggs.com.
How often do you release new books?
The release of new books can vary. We recommend signing up for our newsletter or following us on social media to stay updated on new releases.
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